If you are experiencing difficulties sending emails through Ploomes, this article brings together the most frequent problems and guides you on how to identify and resolve each situation.
Frequent problems in SMTP integration
Below are the most common situations that cause email sending via SMTP to be interrupted.
There was a recent change in the email server
Changes or migrations in the server can interrupt the integration.
How to test: Check if other services connected to your email have also stopped working, such as Outlook, another email manager, or professional email on your mobile phone.
How to resolve: Consult the IT team to confirm changes and obtain the latest settings. Update this information in Ploomes.
Your password was changed recently
If your email account password was changed at the provider, Ploomes will lose authorization.
How to test: If you did not change the password, check if other connected applications have lost their connection. Try logging out and back into webmail with your usual password.
How to resolve: Update the new password in Ploomes as soon as you obtain it.
Integration via Gmail
Access this article to learn more:
I cannot enable SMTP even with the correct settings
Some SMTP servers, such as KingHost, block the sending of international emails by default. Since Ploomes' servers are international, this can prevent messages from being sent.
How to resolve: Access the service settings as an administrator and allow international sending. See more information at: How to activate International SMTP.
Did this article help you? Leave your feedback below so we can always keep improving our knowledge base. 😊
Do you have any questions? Do not hesitate to call Support via the platform's chat or by email at suporte@ploomes.com.