If you cannot log into Ploomes, this may occur due to an account block, incorrect password, outdated browser cache, or connectivity issues. In this article, we will explain how to resolve each situation so that you can resume access without difficulties.
Main reasons and solutions
There are 4 main reasons for access errors in Ploomes:
The account is blocked because payment has not been identified
The password is incorrect or your user is inactive
Your browser is experiencing a cache error
Connectivity problems
1. The account is blocked or has expired
If the account is blocked (due to an expired account or payment issues), a warning screen will be displayed:
To resolve payment issues, please contact our finance team via email contasareceber@ploomes.com.
2. The password is incorrect or your user is inactive
How to reset your password?
If your password is not being accepted, use the "Forgot my password" option on the login screen to reset it.
Didn't receive the reset email?
If the recovery email does not reach your inbox, check the following options:
Confirm if the registered email receives system communications.
An administrator can reset your password for you:
Access Administration > User Table.
Locate the user in the list (if they do not appear, they may be inactive).
Click on Change Password and set a new password.
Inactive user?
If the user is inactive, an administrator from your company must activate your user by following these steps:
Go to Administration > User Table > Inactive Users.
Select user.
Click Activate User.
3. Your browser has a cache error
If your screen appears as shown below, you will need to clear your browser cache.
If you use Google Chrome, follow the steps in this Google article about clearing your cache and cookies.
4. Connectivity issues
If Ploomes does not load at app10.ploomes.com, follow these steps to check and resolve the issue:
Check your internet connection.
Test the speed and stability of the network using fast.com, a reliable tool created by Netflix and ad-free.
Restart your modem/router.
If your connection is normal but the issue persists, it may be related to the modem’s dynamic IP.
To fix this, turn off the modem, wait 10 seconds, and turn it back on.
If the problem continues, contact support.
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Any questions? Do not hesitate to contact Support via the platform chat or by email at suporte@ploomes.com.