When accessing Ploomes with Multi-Factor Authentication enabled, it is necessary to enter the PIN generated by Google Authenticator. If the system displays a message stating that the code is invalid, this article explains the possible reasons and how to resolve the situation.

If this is your first access after enabling Multi-Factor Authentication with Google Authenticator, it is important to ensure that you followed the setup instructions and registered Ploomes in the app.

If you have tried to enter the PIN and the following message appears:

Close the browser tab and/or clear your browsing data. Then, try to access Ploomes again. The screen to enter the Google Authenticator PIN will be displayed so you can provide a new code:

There are some expected errors from Google Authenticator itself. You can verify and correct these situations with the help of this Google article: Fixing common problems with two-step verification.

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Any questions? Do not hesitate to contact Support via the platform chat or by email at suporte@ploomes.com.
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